Scope and Nature of Role

Prepare, set up, sell and serve alcoholic beverages and food to guests with speed and excellent customer service.

Essential Responsibilities

Provide efficient service of guests in a fast and courteous manner.
Set up and stock the bar; replenishing cups and bottled products, related condiments, preparing ice tubs, cleaning bar surfaces etc.
Prepare and serve beer and wine in strict compliance with the alcohol sale and service policy.
Familiarize yourself with the drink and food menu.
Constantly monitor the needs of the guests including accuracy of food and beverage orders, special accommodations, and timely delivery of the orders.
Respond to guest complaints quickly and effectively; communicate any significant guest complaints or problems immediately to Stanley's Supervisor, Food & Beverage Manager.
Input orders into a computer system for processing as well as confirm and collect payment from guests in a timely manner.
Follow proper cash handling procedures and reconcile cash and inventory discrepancies.
Maintain full awareness of circumstances affecting quality of guests' experience including assisting fellow team members to enhance the guests' experience.
Communicate well in an English-speaking environment.
Commit to 100% guest satisfaction.
Work as a member of a team.
Adhere to work and break schedules.
Comply with uniform and appearance policy.
Adhere to safety and sanitation standards and proper care and handling of equipment and utensils.
Become familiar with beer and wine products; be able to assist customers with selection and purchase.
Keep not only the bar, but the entirety of Stanley's clean and organized by taking out the trash, clearing plates and glasses, picking up debris and vacuuming as needed.
Become familiar with appropriate cleaning supplies and maintains attractive and orderly appearance, cleanliness and sanitation of Snack Bar and surrounding areas in accordance with the Snack Bar Sanitation Guide.
Be comfortable with multitasking, taking food and drink orders, cleaning and cooking.
Be flexible with adjustments to duties and stand assignment on a shift-by-shift basis.
Conduct accurate opening and closing inventory count.
Complete Bartender Closing Shift Duties.
Perform other work-related duties requested by supervision.
Cleans cooking surfaces, counters, cabinets, floors and other areas of snack bar as necessary.

Qualifications

Customer service experience.
Must be at least 21 years of age or older to serve alcohol.
Be able to lift 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.
Able to stand on feet for long periods of time.
Must be able to frequently bend and constantly hear, reach, see, speak, stand and walk.
Positive attitude, self motivated.
Demonstrated aptitude for working with numbers.
Can follow routines set forth by supervisors.

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